Libyana Mobile Phone started its mobile services in September 2004, and quickly achieved success in the market by providing extensive network coverage, offering value added services and providing 3G services. With over 6,000,000 customers Libyana Mobile Phone is the market leader in Libya. Due to our fast growth we are hiring a:
Ref. No.: HR-CC-001
Director- Customer Services
Job Summary
Customer Services encompasses all non-product services that the company provides to its customers or and it supervises all customer services/care activities.
Responsibilities
Customer Services manages the successive organizational entities. Customer Services consists of:
- User Help Desk (UHD).
- Customer Services Administration.
Qualifications
- Strong management, planning and administrative skills, team-oriented.
- Be energetic, committed and effective.
- Experience in successfully developing, implementing and managing business initiatives.
- Knowledge of professional tools and proficient in main business languages, i.e. Arabic , English and computer software(Word, Excel, PowerPoint)
Work Experience
A minimum of 10 years experience at a senior level in related industries or environment (experiences abroad are a plus).
Education
- University degree or above
To apply: Click Here
Ref. No.: HR-CCA-001
Manager- Customer Services
Job Summary
Customer Services Support manages all customer-related data
Responsibilities
- Manage customer contract lifecycle (incl. archiving of contracts)
- Manage customer financial situation and record financial history
- Contact customers in case of unsettled bills
- Start dunning activities, send dunning letter
- Cooperate with Network and IT to deactivate SIM card (if necessary)
- Administer customer databases.
Work Experience
A minimum of five years experience in related industries for a major corporation or consulting firm .
Education
- BA degree/HND or above in business or specialist area preferred.
To apply: Click Here
Ref. No.: HR-CCSC-001
Team leader- Call Centre
Job Summary
The Call Center Team is the primary non-physical customer support channel. Moreover it provides first level customer care to Libyana subscribers via inbound and outbound calling.
Responsibilities
- Call Center.
- Provide single point of contact for telephone-operated customer services.
- 1st-level support to customers and correct initial faults or issues.
- Manage service and information requests and make sure feedback to customer is made within a given period of time.
- Provide recommendation and advises on customer queries whenever possible.
- Dispatch non-resolvable service requests and faults to Back Office for problem management and follow up status until.
- Resolution is available.
- Provide quality customer service inline with Libyan's customer satisfaction index
Qualifications
- Good understanding of industry and specialized practice
- Strong management, leadership and communication skills, team-oriented
- Target oriented and efficient
- Strong business sense and the ability to manage numerous projects simultaneously
- Knowledge of professional tools and proficient in main business languages, i.e. Arabic, English and computer software (Word, Excel, PowerPoint).
Work Experience
A minimum of three years experience in related industries for a major corporation or consulting firm
Education
- BA degree/HND or above in business or specialist area preferred
To apply: Click Here
Ref. No.: HR-(CCSB)-001
Team leader- Back Office
Job Summary
The Back Office Team is the primary non-physical customer support channel. Moreover it provides training to the Call Centers and the Customer Service Centers
Responsibilities
- Back Office.
- Provide 2nd level support.
- Interface to 3rd level support.
- Manage events & faults.
- Manage service and information requests (if necessary).
- Follow-up and resolve incidents passed on from Call Center UHD.
- Report performance of Call Centers, Customer Service Centers and products/services.
- Provide web-based customer service support in cooperation with External Communication.
- Provide training to Call Centers and Customer Service Centers.
- Ensure customer service overall quality.
Qualifications
- Good understanding of industry and specialized practice
- Strong management, leadership and communication skills, team-oriented
- Target oriented and efficient
- Strong business sense and the ability to manage numerous projects simultaneously
- Knowledge of professional tools and proficient in main business languages, i.e. Arabic , English and computer software(Word, Excel, PowerPoint)
Work Experience
A minimum of three years experience in related industries for a major corporation or consulting firm
Education
- BA degree/HND or above in business or specialist area preferred
Ref. No.: HR-CPV-001
Manager- Voice & Video
Job Summary
Voice & Video is accountable for the development and implementation of products and services. It ensures the organization’s up-to-date service offering portfolio for all market segments. Serve as the marketing representative to vendors in the development of existing and future voice & video products/services.
Responsibilities
- Develop voice & video specific product/service portfolio in cooperation with Marketing Strategy, Planning & Controlling.
- Develop and implement voice & video products/services in cooperation with Technology
- Serve as product owner for voice & video related service on behalf of the marketing department
- Improve, fine-tune and voice & video products/services in line with overall marketing strategy
- Provide essential marketing and technical expertise relating to own products/services to various groups within the company
Qualifications
- Good understanding of industry and specialized practice
- Strong management, leadership and communication skills, team-oriented
- Target oriented and efficient
- Strong business sense and the ability to manage numerous projects simultaneously
- Knowledge of professional tools and proficient in main business languages, i.e. Arabic, English and computer software (Word, Excel, PowerPoint).
Work Experience
A minimum of five years experience in related industries for a major corporation or consulting
Education
- BA degree/HND or above in business or specialist area preferred
To apply please : Click Here
Ref. No.: HR-CPP-001
Manager- Portal & Content Management
Job Summary
Portal & Content Management is accountable for the development and implementation of products and services. It ensures the organization’s up-to-date service offering portfolio for all market segments. Serve as the marketing representative to vendors in the development of existing and future portal & content management Products/services...
Responsibilities
- Develop portal & content management specific product/service portfolio in cooperation with Marketing Strategy, Planning & Controlling
- Develop and implement portal & content management products/services in cooperation with Technology
- Serve as product owner for portal & content management related service on behalf of the marketing department
- Serve as product owner for shop as related service on behalf of the sales department
- Improve, fine-tune and portal & content management products/services in line with overall marketing strategy
- Build and maintain content portal(s)
- Provide essential marketing and technical expertise relating to own products/services to various groups within the company.
Qualifications
- Good understanding of industry and specialized practice
- Strong management, leadership and communication skills, team-oriented
- Target oriented and efficient
- Strong business sense and the ability to manage numerous projects simultaneously
- Knowledge of professional tools and proficient in main business languages, i.e. Arabic, English and computer software (Word, Excel, PowerPoint).
Work Experience
A minimum of five years experience in related industries for a major corporation or consulting firm
Education
- BA degree/HND or above in business or specialist area preferred
Ref. No.: HR-CPD-001
Manager- Data & Messaging
Job Summary
Data & Messaging is accountable for the development and implementation of products and services. It ensures the organization’s up-to-date service offering portfolio for all market segments. Serve as the marketing representative to vendors in the development of existing and future data & messaging products/services..
Responsibilities
- Develop data & messaging specific product/service portfolio in cooperation with Marketing Strategy, Planning & Controlling
- Develop and implement voice & video products/services in cooperation with Technology
- Serve as product owner for voice & video related service on behalf of the marketing department
- Improve, fine-tune and voice & video products/services in line with overall marketing strategy
- Provide essential marketing and technical expertise relating to own products/services to various groups within the company
Qualifications
- Good understanding of industry and specialized practice
- Strong management, leadership and communication skills, team-oriented
- Target oriented and efficient
- Strong business sense and the ability to manage numerous projects simultaneously
- Knowledge of professional tools and proficient in main business languages, i.e. Arabic , English and computer software(Word, Excel, PowerPoint)
Work Experience
A minimum of five years experience in related industries for a major corporation or consulting
Education
- BA degree/HND or above in business or specialist area preferred.
To apply : Click Here
Ref. No.: HR-CPS-001
Manager- SIM & Devices
Job Summary
Specify the purpose of the organizational unit. Specify tasks and most important results of the organizational unit. SIM & Devices is accountable for the development and implementation of products and services. It ensures the organization’s up-to-date service offering portfolio for all market segments. Serve as the marketing representative to vendors in the development of existing and future SIM & Devices products/services.
Responsibilities
- Develop SIM and device specific product/service portfolio in cooperation with Marketing Strategy, Planning & Controlling.
- Develop and implement SIM and device products/services in cooperation with Technology and Sales Department (for inventory issues)
- Serve as product owner for SIM & Devices related service on behalf of the marketing department
- Improve, fine-tune and SIM & Devices products/services in line with overall marketing strategy
- Provide essential marketing and technical expertise relating to own products/services to various groups within the
Qualifications
- Good understanding of industry and specialized practice
- Strong management, leadership and communication skills, team-oriented
- Target oriented and efficient
- Strong business sense and the ability to manage numerous projects simultaneously
- Knowledge of professional tools and proficient in main business languages, i.e. Arabic, English and computer software (Word, Excel, PowerPoint).
Work Experience
A minimum of five years experience in related industries for a major corporation or consulting firm
Education
- BA degree/HND or above in business or specialist area preferred
To apply : Click Here
Ref. No.: HR-SPPL-001
Local Supply -Team Leader
Job Summary
As Local Supply Team Leader you are accountable for Libyan's Purchase and ensures that supplies are available at adequate quantity, quality, cost and time.
Responsibilities
- Define and select strategic partners and preferred vendors in cooperation with concerned units
- Identify and select preferred suppliers based on defined and transparent criteria
- Keep/update database on national and international market prices
- Drive negotiations with vendors/strategic partners in coop. with concerned units in cooperation with Contracts & Vendor Management
- Ensure that supplies are available at adequate quantity, quality and cost
- Ensure/trigger procurement process and prepare purchase orders
- Manage logistics and follow up supplies up to final destination (unloading port)
- Follow up payments in cooperation with concerned units
- Define procurement budgets and limits for procurement without additional approval for other entities together with Finance
- Process shipments to/from Libya & arrange for timely delivery of goods; liaise with other departments to ensure their requirements are met
- Ensure procured supplies are available in WH according to plan
Qualifications
- Good understanding of industry and specialized practice
- Strong management, leadership and communication skills, team-oriented
- Goal oriented and efficient worker
- Strong business sense and the ability to manage numerous projects simultaneously
- Knowledge of professional tools and proficient in main business languages, i.e. Arabic, English and computer software (Word, Excel, PowerPoint).
Work Experience
A minimum of three (3) years experience in Local Supply industries for a major corporation
Education
- BA degree/HND or above in (Economics, business administration).
- Training or certification in Local Supply.
To apply: Click Here
Ref. No.: HR-SPP-001
Manager- Purchasing
Job Summary
Purchase ensures that supplies are available at adequate quantity, quality, cost and time
Responsibilities
Purchase consists of:
- Local Supply
- International Supply
Qualifications
- Good understanding of industry and specialized practice
- Strong management, leadership and communication skills, team-oriented
- Target oriented and efficient
- Strong business sense and the ability to manage numerous projects simultaneously
- Knowledge of professional tools and proficient in main business languages, i.e. Arabic , English and computer software(Word, Excel, PowerPoint)
Work Experience
A minimum of five years experience in related industries for a major corporation or consulting firm
Education
- BA degree/HND or above in business or specialist area preferred.
To apply : Click Here
Ref. No.: HR-SPC-001
Manager- Contracts & Vendor Management
Job Summary
Contracts & Vendor Management ensures that suppliers are available and managed properly to deliver supplies in the adequate quantity, quality, cost and time.
Responsibilities
Contracts & Vendor Management manages the successive organizational entities. Contracts & Vendor Management consists of:
- Contracts & monitoring.
- Customs clearance
Qualifications
- Good understanding of industry and specialized practice.
- Strong management, leadership and communication skills, team-oriented.
- Target oriented and efficient.
- Strong business sense and the ability to manage numerous projects simultaneously.
- Knowledge of professional tools and proficient in main business languages, i.e. Arabic ,English and computer software (Word, Excel, PowerPoint).
Work Experience
A minimum of five years experience in Contracts & Vendor Management related for a major corporation or consulting firm.
Education
- BA degree/HND or above in business Administration or specialist area preferred.
- Training or certification in Contracts & Vendor Management.
To apply : Click Here
Ref. No.: QE-001
Quality Engineer
Job Summary
The Quality Engineer will plan, coordinate, and direct business excellence initiatives in quality and follow the policies and procedures guidelines of the company. The QE will plan and direct activities concerned with development, application, and maintenance of quality standards for processes and procedures.
Responsibilities
- Initiate and lead business excellence and continuous-improvement initiatives for the company.
- Interact with other functional units to ensure quality standards and improvement.
- Design and perform quality audits to ensure compliance to quality standards.
- Develop goals and objectives for the company and a performance monitoring system in cooperation with the top management.
- Participation in the preparation and documentation of policies and procedures.
- Participate in the development, implementation, and maintenance of a total quality program.
- Conduct quality management trainings
- Consult and support other functional units in all quality related issues
Qualifications
- Experience in quality management in a process-driven business
- Experience in leading an organization through transformational change.
- Good Arabic and English language skills.
- Experience in quality management tools.
- Profound experience in MS Office applications (Word, Excel, PowerPoint).
- Team spirit as well as the ability to gain acceptance. Cooperate, and motivate.
Work Experience
At least two years’ experience in Quality management system
Education
- BSe Degree in engineering, statistics, or related science
- Certified quality engineer or manager; six sigma, TQM.
- M .S .c in quality management.
To apply: Click Here
Ref. No.:PE-001
Process Engineer
Job Summary
Consult and support the activities of other functional units regarding business process management. Additionally you initiate and support individual process optimization activities as well as general continuous improvement campaigns
Responsibilities
- Interact with other functional units to prepare and update the overall process documentation
- Evaluate and monitor the process performance together with the functional units
- Generate and implement process optimization activities based on best practices
- Initiate and lead business excellence and continuous-improvement initiatives for the company.
- Conduct process management trainings.
- Consult and support other functional units in all business process management related issues.
- Support the buildup of a management information system together with the IT department
Qualifications
- Experience in process management in a process-driven business.
- Experience in process management tools (e. g. ARIS, MS Visio).
- Good Arabic and English language skills.
- Strong verbal and written communication skills on business and technical issues.
- Profound experience in MS Office applications (Word, Excel, PowerPoint).
- Team spirit as well as the ability to gain acceptance, cooperate, and motivate
Work Experience
- Two years experience in business process management
- Recently graduated students are also considered.
Education
- B.Sc. Degree in computer science, engineering or related sciences
- Training or certification in business process management is a plus
To apply: Click Here
Ref. No.: HR- IAA - 004
Engineer / IT Architecture application architecture
Job Summary
- Accountable for developing and maintaining of application architecture.
- Work with unit members and other teams outside the unit to accomplish roll out and implementation of Enterprise architecture
Responsibilities
- Architecture structure
- Set up Architecture framework (incl. governance structure)
- Develop Architecture vision and architecture principles
- Architecture Development
- Responsible for developing and maintaining business architectures.
- Responsible for developing and maintaining information architectures.
- Accountable for developing and maintaining application architectures.
- Responsible for developing and maintaining technical (systems and infrastructure) architectures – incl. Active Directory, Storage Systems etc.
- Responsible for performing Architecture Change Management.
- Architecture Governance
- Responsible for performing implementation Governance.
- Consult setting up structure and performing EA rollout and communication.
- Responsible for Setting up Architecture requirements management structure.
- Standards Management
- Responsible for developing and maintaining architecture rule sets and technical standards (e.g. for the utilized Frontends & Backbends, services & tools).
- Other support tasks
- Responsible for determining requirements impact.
- Responsible for performing requirement prioritization.
Qualifications
- Possess an understanding of enterprise technologies, including web technologies, ERP, CRM.
- Ability to analysis business needs and understand business processes and translate them in technical/ application requirements.
Work Experience
- Background in Service Oriented Architecture SOA.
- Understanding of web technologies, ERP, and CRM.
- IT Project Management.
- Office productivity suite.
- Security technologies and tools.
- Applications lifecycle management.
Education
- Diploma / Bachelor Degree in Computer software Engineering, Computer Science or related field.
- Microsoft Certified Solution Developer MCSD (added value).
- Microsoft Certified System Engineer MCSE (added value).
To apply: Click Here
Ref. No.: HR- IAA - 003
Engineer / IT Architecture information architectures
Job Summary
- Accountable for developing and maintaining of information architecture.
- Work with unit members and other teams outside the unit to accomplish roll out and implementation of Enterprise architecture
Responsibilities
- Architecture structure
- Set up Architecture framework (incl. governance structure).
- Develop Architecture vision and architecture principles.
- Architecture Development
- Responsible for developing and maintaining business architectures.
- Accountable for developing and maintaining information architectures.
- Responsible for developing and maintaining application architectures.
- Responsible for developing and maintaining technical (systems and infrastructure) architectures – incl. Active Directory, Storage Systems etc.
- Responsible for performing Architecture Change Management.
- Architecture Governance
- Responsible for performing implementation Governance.
- Accountable for setting up structure and performing EA rollout and communication.
- Responsible for Setting up Architecture requirements management structure.
- Standards Management
- Responsible for developing and maintaining architecture rule sets and technical standards (e.g. for the utilized Frontends & Backbends, services & tools).
- Other support tasks
- Accountable for determining requirements impact.
- Responsible for performing requirement prioritization
Qualifications
- Possess an understanding of business processes modeling and notations techniques, including BPM, BPMN.
- Ability to analysis business needs and understand business processes and translate them in technical/ application requirements
Work Experience
- Background in Enterprise Architecture Management EAM.
- Background in Service Oriented Architecture SOA.
- Understanding of web technologies, ERP, and CRM from business view.
- IT Project Management.
- Office productivity suite.
Education
- Diploma / Bachelor Degree in Computer software Engineering, Computer Science or related field
To apply: Click Here
Ref. No.: HR- IAA - 002
Engineer / IT Architecture business architectures
Job Summary
- Accountable for developing and maintaining of business architectures
- Work with unit members and other teams outside the unit to accomplish roll out and implementation of Enterprise architecture.
Responsibilities
- Architecture structure
- Set up Architecture framework (incl. governance structure).
- Develop Architecture vision and architecture principles.
- Architecture Development
- Accountable for developing and maintaining business architectures.
- Responsible for developing and maintaining information architectures.
- Responsible for developing and maintaining application architectures.
- Responsible for developing and maintaining technical (systems and infrastructure) architectures – incl. Active Directory, Storage Systems etc.
- Responsible for performing Architecture Change Management.
- Architecture Governance
- Responsible for performing implementation Governance.
- Accountable for setting up structure and performing EA rollout and communication.
- Responsible for Setting up Architecture requirements management structure.
- Standards Management
- Responsible for developing and maintaining architecture rule sets and technical standards (e.g. for the utilized Frontends & Backbends, services & tools).
- Other support tasks
- Accountable for determining requirements impact.
- Responsible for performing requirement prioritization
Qualifications
- Possess an understanding of business processes modeling and notations techniques, including BPM, BPMN.
- Ability to analysis business needs and understand business processes and translate them in technical/ application requirements
Work Experience
- Background in Enterprise Architecture Management EAM.
- Background in Service Oriented Architecture SOA.
- Understanding of web technologies, ERP, and CRM from business view.
- IT Project Management.
- Office productivity suite.
Education
- Diploma / Bachelor Degree in Computer software Engineering, Computer Science or related field
To apply: Click Here
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